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ADMINISTER

Cloudly will administer your database instances, engines, security and network management functions on cloud. We specialize various database administration services on cloud infrastructure like AWS.

MANAGE

Cloudly manages all supported database operations whether DBaaS or self-managed, whether it is backups, failover and resilience, patching and upgrading, schemas, datasets and data transfers for you.

MONITOR

Cloudly monitors all supported database key metrics; provisioning, migration and refresh statistics; important events; and comprehensive logs by importing those from a DBaaS provider’s API or a cloud database directly.


WHAT WE OFFER IN THE PACKAGE?

General Silver (15%) Gold (20%) Platinum (25%)
Best practice guidelines
Our in-house DBAs provide guidelines for the design and use of supported databases on AWS, e.g., Amazon RDS MySQL / PostgreSQL / Oracle / SQL Server, Aurora, DynamoDB, RedShift and ElastiCache.
     
Knowledge base
Get access to Cloudly database knowledge base — a wealth of useful technical information for the Cloud Database platforms built over the years.
     
General consultations
We will attempt to answer any question that you may have about any of the database architectures or platforms that we support.
     
Architecture review
Our team will review the systems architecture that supports your database. When necessary, additional engineers and database managers may be engaged to facilitate the review process.
   
Partner engagement
If we can not do it, we can help you find a partner who may be able to assist from the relevant ecosystem, e.g.,
Percona or PGExperts.
   
Vendor or Community escalation
Where Cloud Database Platform, e.g., AWS, owns the support contract, our team may escalate to certain suppliers or open source communities on your behalf to try to resolve issues outside of Cloud Database Platform, e.g., AWS’s control, such as bug fix requests from the database vendor or community.
 
Cloud Database Administration & Monitoring
Silver (15%) Gold (20%) Platinum (25%)
User administration
We assist with the creation and management of the user accounts for your database application, and as necessary, groups, roles and administrative accounts.
     
Security administration
We help configure user access controls and privileges based on your security needs, incl. user credentials, security groups, access roles and key management.
     
Database health monitoring
Our innovative cloud database monitoring tools will monitor the general health of your database instance, engine and data and provide alerts for your DBaaS or self-managed databases that require resolving.
     
Patching and upgrading
All DBaaS and self-managed databases will be patched with necessary security and other fixes from community or vendor (if the instance is self-managed) on a Cloud Database Platform, e.g., AWS and minor version upgraded, per your requirements.
     
Architecture design
Our DBAs will help advise you on how to design new database system architectures as your needs change over time incl. capacity, growth, scale and performance planning.
   
Architecture support
The database is normally one component of a much larger application architecture. Our DBA team provides guidance to your subject matter experts to ensure your database supports the needs of the overall architecture and design requirements.
   
Database export and import
We can load your data into cloud databases from data archives that you provide locally — or make local exports of your data for you and make those available per your needs.
 
Data migration
Our data migration experts will assist building data migration and transfer project plans including assessment, blueprinting and running test migrations (additional fees may apply for complex migration projects).
 
Cloud Data Services
Silver (15%) Gold (20%) Platinum (25%)
Database setup and configuration
We will install and configure your database to standard specifications and then customize settings to suit your requirements as long as the new database is covered under one of our Cloud DBA plans.
     
Refresh and migrate data between instances, cloud regions, cloud and data centers
We will develop one-time or recurring procedures for the exchange of data between databases managed by a Cloud Database Platform, e.g., AWS or Azure or Equinix, Cloudly platform will be utilized as much as possible (additional fees may apply for data transfer or professional services or any special tools used).
     
Defined maintenance operations
When appropriate, you can receive a standard, defined set of maintenance operations on your environments. The current list of supported tasks can be found on Cloudly website (coming in the near future).
     
Managed backups and restores
We work with storage and backup engineers to configure and manage supported native backup technologies and as well as Cloud Database Platform’s managed backup and restore services.
     
Point-in-time recovery
We can restore your systems to a specified point in time constrained by the limits of your architecture.
   
Mirroring and log shipping
We will configure multiple database for mirroring and/or log shipping as required by your database architecture needs.
   
Failover management and system recovery
Where high-availability and disaster response solutions are deployed, we help manage switchover during failure and test events.
 
Customized maintenance plans
We will develop individualized maintenance plans for one-time and/or complex maintenance events for your database related systems, e.g., for data migrations, OS upgrades, and major database upgrades.
 
Support and Troubleshooting Silver (15%) Gold (20%) Platinum (25%)
Availability issues in production
Our team is available 24x7x365 to help respond to downtime events and performance degradation.
     
Database backup issues
We work with storage and backup engineers to resolve issues with the restore or backup systems of supported databases.
     
In-depth incident retrospectives
Upon request, we will investigate database related incidents and provide guidance on how to mitigate or avoid such incidents in the future.
   
Performance tuning and diagnostics
We help you identify optimizations, upgrades, or changes that can help your database achieve better and more consistent performance (additional fees may apply for usage of any performance monitoring or optimization tools).